zetban Terms & Conditions — Your Rights and Obligations

1 Acceptance of Terms

By accessing, registering on, or using the zetban platform in any capacity — including browsing the website, creating an account, making a deposit, claiming a bonus, or placing a wager — you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of these Terms, you must immediately discontinue your use of zetban.

These Terms constitute a legally binding agreement between you (the player) and zetban. They apply to all aspects of the zetban platform, including but not limited to sports betting, live casino games, slots, crash games, arcade titles, promotional offers, and customer support interactions.

zetban reserves the right to amend, update, or replace these Terms at any time without prior notice. The revised Terms will be posted on this page with an updated effective date. Your continued use of the zetban platform following any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically.

2 Eligibility and Age Restriction

Use of the zetban platform is strictly limited to individuals who satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout their use of the platform:

1. Age: You must be at least 18 years of age. zetban operates a strict 18+ policy with no exceptions. Any player found to be under 18 at any point will have their account immediately closed and all associated funds forfeited in accordance with applicable regulations.
2. Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction.
3. Jurisdictional compliance: You must access zetban only from a jurisdiction in which doing so does not violate any applicable local, national, or regional law or regulation. It is your sole responsibility to ensure that online gambling is permitted in your location.
4. One account per person: Each individual may hold only one registered zetban account. Registering multiple accounts — whether under your own name, an alias, or a third party's identity — is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of all balances.
5. Own identity: You must register using your own true and accurate personal information. You may not register on behalf of, or act as an agent for, any other individual or legal entity.

3 Account Registration and Management

To access the full range of zetban services, including placing wagers, making deposits, and claiming bonuses, you must create a registered account. The registration process requires you to provide accurate and complete information including your full legal name, date of birth, valid email address, mobile phone number, and preferred payment method details. All registration information must be truthful, current, and kept up to date.

Account security: You are solely responsible for maintaining the confidentiality of your zetban login credentials, including your username and password. You must not disclose your password to any third party under any circumstances. zetban will never request your password via email, live chat, or phone. Any activity conducted through your account while you are logged in — whether or not authorised by you — is your responsibility.

Verification (KYC): zetban reserves the right to request identity verification documentation at any stage of the account lifecycle, including at registration, before processing a withdrawal, or following any change to account details. Acceptable documents include government-issued photo identification (National ID card, passport) and proof of address. Failure to provide satisfactory verification documentation within the time period specified by zetban may result in account suspension and withholding of pending withdrawals until verification is complete.

Accurate information: If any information provided during registration or subsequently is found to be false, misleading, or incomplete, zetban reserves the right to void any winnings, forfeit any balance, and permanently close the account without notice.

• Keep your contact details (email address and mobile number) current at all times.
• Notify zetban immediately if you suspect unauthorised access to your account by emailing [email protected].
• Do not share account access with family members, friends, or any third party — all gameplay must be carried out by the registered account holder personally.
• Do not use VPN, proxy, or other IP-masking tools to circumvent jurisdictional restrictions when accessing zetban.

4 Deposits and Withdrawals

All financial transactions on the zetban platform are conducted exclusively in Bangladeshi Taka (BDT). There is no currency conversion at any stage of the deposit or withdrawal process. zetban does not charge any processing fee on deposits or withdrawals; however, your payment provider (e.g., bKash, Nagad, Rocket, Upay) may apply its own transaction charges independently of zetban.

Deposits: The minimum deposit amount is ৳200. Deposits are processed via the following supported payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, City Bank, Islami Bank, and Sonali Bank, subject to method availability at the time of transaction. Deposits are typically credited to your zetban account balance within minutes of confirmation from the payment provider. zetban is not responsible for delays caused by the payment provider's own processing systems.

Withdrawals: Withdrawal requests are processed to the same payment method and account used for the most recent qualifying deposit, unless otherwise approved by zetban's finance team in writing. The minimum withdrawal amount is ৳500. zetban targets processing of standard withdrawal requests within 15 minutes for bKash and Nagad under normal operating conditions. Processing times may be extended during high-traffic periods (for example, Bangladesh Premier League finals, ICC tournament match nights, and national public holidays including Eid).

Source of funds: By making a deposit, you warrant that the funds are from a legitimate source and that you are the authorised holder of the payment method used. zetban reserves the right to conduct enhanced due diligence on deposits that appear unusual in size, frequency, or pattern and to request supporting documentation demonstrating the legitimate origin of funds.

Failed or reversed transactions: In the event of a failed, declined, or reversed payment, zetban will make reasonable efforts to notify you by email or SMS within 24 hours. zetban is not liable for losses arising from payment provider outages, failed transactions, or mobile wallet downtime. If a deposit is confirmed by your payment provider but not credited to your zetban account within 30 minutes, contact [email protected] with your transaction reference.

5 Bonuses and Promotions

zetban may offer promotional bonuses, deposit match offers, free spins, cashback rewards, and other incentive schemes from time to time. All bonus offers are subject to the specific terms communicated at the time each offer is made, including applicable wagering requirements, minimum deposit thresholds, eligible games, and expiry windows. In the event of any conflict between the specific terms of a promotion and these general Terms & Conditions, the specific promotion terms take precedence only to the extent of the conflict.

Wagering requirements: Unless explicitly stated otherwise, bonus funds must be wagered a minimum number of times (the "wagering requirement") before any winnings derived from bonus funds can be withdrawn. The applicable wagering multiplier is stated on the individual promotion page. For example, a bonus of ৳1,000 with a 20x wagering requirement must generate ৳20,000 in total wagers before the bonus balance becomes withdrawable as cash.

Bonus abuse: zetban monitors bonus usage for patterns consistent with bonus abuse, including but not limited to: creating multiple accounts to claim the same offer, systematic low-risk wagering strategies designed to exploit bonus terms, and collusion with other players. zetban reserves the right to void bonuses, reverse associated winnings, and permanently close accounts found to be engaging in bonus abuse. Decisions in this regard are final.

• Bonuses are non-transferable and may not be exchanged for cash outside of the stated bonus terms.
• Only one welcome bonus may be claimed per player, per household, per IP address, and per payment method.
• zetban reserves the right to withdraw, amend, or cancel any promotional offer at any time without prior notice.
• Bonuses not used within their stated validity period are automatically forfeited.
• Deposit bonuses are credited to the bonus wallet and are separated from the real-money wallet until wagering requirements are met.

6 Gameplay and Fair Use

zetban provides access to games supplied by certified third-party providers including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Spribe, and Ezugi. All game outcomes are determined by independently audited Random Number Generator (RNG) software. Published Return to Player (RTP) percentages represent the theoretical long-term payout rate for each game and are not a guarantee of individual session returns.

Prohibited conduct: The following conduct is strictly prohibited on the zetban platform and constitutes grounds for immediate account suspension, voiding of all winnings, forfeiture of all balances, and permanent account closure:

• Using automated software, bots, scripts, or any mechanical or electronic device to interact with zetban games or betting markets.
• Exploiting software bugs, glitches, or errors in game logic to generate winnings beyond normal game mechanics. Any winnings obtained through exploitation of a technical error are void and will be reversed.
• Colluding with other players in live casino games, poker, or any other multiplayer environment to gain an unfair advantage.
• Attempting to access, reverse-engineer, or modify zetban's platform software, APIs, or data feeds.
• Using zetban for any form of money laundering, structuring, or financial crime.
• Placing wagers on behalf of a third party or operating as an agent for a group of players under a single registered account.

Sports betting integrity: For cricket betting and other sports markets, zetban reserves the right to void any wager placed on events where match-fixing, corruption, or integrity concerns have been officially reported by the relevant sporting governing body. Void bets are refunded in full to the player's zetban balance.

7 Account Suspension and Closure

zetban reserves the right to suspend or permanently close any player account at any time, with or without prior notice, if zetban has reasonable grounds to believe that the player has breached any provision of these Terms & Conditions, has provided false information during registration or verification, is engaged in fraudulent, abusive, or illegal activity, or poses a risk to the integrity of the zetban platform or to other players.

Player-initiated closure: You may request the closure of your zetban account at any time by contacting [email protected]. Please note that account closure requests submitted during an active pending withdrawal will be processed only after the withdrawal has been settled. Any remaining real-money balance at the time of closure will be returned to your registered payment method within the standard withdrawal processing timeframe.

Self-exclusion: Players who wish to take a break from gambling may request a temporary self-exclusion period (minimum 24 hours; maximum 12 months) or a permanent self-exclusion. During an active self-exclusion, your zetban account login will be disabled and all promotional communications will be suspended. Requests for self-exclusion are processed within 24 hours of receipt. For more details, please refer to the zetban Responsible Gaming page.

Dormant accounts: An account is deemed dormant if no login activity has been recorded for a continuous period of 12 months. zetban reserves the right to apply an inactivity maintenance fee of ৳50 per month to dormant account balances after this period. Players will be notified by email before any inactivity fee is applied. Any remaining balance may be withdrawn by logging in and submitting a withdrawal request at any time.

8 Limitation of Liability

The zetban platform is provided on an "as is" and "as available" basis. zetban makes no warranties, express or implied, regarding the uninterrupted availability, accuracy, or fitness for purpose of the platform or any game content accessible through it. zetban does not guarantee that the platform will be free from technical faults, service interruptions, or data errors at all times.

No liability for losses: zetban shall not be liable to any player for any direct, indirect, incidental, consequential, or special losses arising from use of the platform, including but not limited to: loss of winnings due to technical failure, loss of data, loss of access due to account suspension, or any financial loss arising from reliance on information published on the zetban website.

Third-party services: zetban integrates third-party game providers, payment processors, and data feed suppliers. zetban is not responsible for the acts, omissions, or technical failures of these third-party providers, including delayed payment processing by bKash, Nagad, Rocket, or Upay, or game result discrepancies caused by a provider's RNG malfunction. In the event of a verified RNG error resulting in an incorrect game outcome, the affected round will be voided and stakes returned.

Player responsibility: You acknowledge that gambling involves financial risk and that you participate entirely at your own risk. zetban encourages all players to gamble responsibly and within their personal financial means. zetban is not responsible for any financial hardship, personal distress, or other harm arising from a player's gambling activity on the platform.

Governing law: These Terms & Conditions are governed by and construed in accordance with applicable laws. Any dispute arising in connection with these Terms that cannot be resolved by zetban's customer support team shall be escalated through zetban's internal dispute resolution process. zetban will use reasonable efforts to resolve all disputes fairly and within 30 days of formal escalation.

Contact: For any questions regarding these Terms & Conditions, please contact the zetban support team by email at: [email protected] (plain text — not a clickable link). Include "Terms Query" in the subject line for prompt routing to the appropriate team.