zetban Responsible Gaming — Play Smart, Stay in Control

1 18+ Age Restriction Policy

zetban operates under a strict minimum age policy. Gambling on the zetban platform is available exclusively to individuals aged 18 years and above. This policy is non-negotiable and applies to every player registered from Bangladesh, regardless of the game type — whether cricket betting, slots, Aviator, Dragon Fishing, or live casino.

When you register a zetban account, you confirm by declaration that you are at least 18 years of age. zetban reserves the right to request documentary evidence of age at any point during your registration or account lifecycle. Accepted documents for age verification include a valid National Identity Card (NID), passport, or driving licence issued by Bangladesh authorities.

If a player is found to be underage following a verification review, zetban will immediately suspend the account, void all play that occurred during the period of underage use, and return any uncontested deposits to the payment method used. Any winnings accumulated during underage play will be forfeited in full.

zetban does not direct any marketing, promotional, or advertising content toward individuals under the age of 18. Our promotional materials are designed to appeal only to adults who are already aware of the nature of online gambling and are engaging with it as a voluntary leisure activity.

2 Recognising Problem Gambling

Gambling is meant to be a source of entertainment and excitement. For the vast majority of zetban players it remains exactly that — a fun activity engaged in occasionally and within personal financial limits. However, for a small number of people, gambling can develop into a pattern of behaviour that negatively affects their finances, relationships, mental health, and daily life.

Recognising the early signs of problem gambling is the first step toward addressing it. zetban encourages every player to reflect honestly on their gambling habits on a regular basis. The following warning signs, if you identify several of them in your own behaviour, may indicate that your gambling has moved beyond healthy recreation:

3 Deposit and Spending Limits

One of the most effective ways to keep gambling within a healthy, affordable budget is to set firm deposit limits before you start playing. zetban provides every registered player with the ability to set binding deposit limits that cap how much you can deposit into your zetban account over a given time period.

zetban supports three types of deposit limits, each denominated in BDT:

• Daily deposit limit: Sets the maximum amount you can deposit within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: Caps total deposits across a rolling 7-day period.
• Monthly deposit limit: Sets a ceiling on total deposits across a rolling 30-day period.

How deposit limits work in practice: When a deposit limit is active on your account, zetban's payment system will automatically decline any deposit attempt that would push your running total above the limit you have set. You will receive a clear notification explaining why the transaction was declined, along with your current limit and the date it resets.

Reducing your limit: Any request to reduce an existing deposit limit is processed immediately and takes effect on your next deposit attempt. There is no waiting period — a reduction is always applied right away in your interest.

Increasing your limit: Any request to increase an existing deposit limit is subject to a mandatory 24-hour reflection period. The increase will not take effect until 24 hours after the request is submitted. This cooling-off window is a deliberate protective measure and cannot be waived.

To set, view, or modify your deposit limits, contact [email protected] with the subject line "Deposit Limit Request" and state the type of limit, the amount in BDT, and the effective date you prefer (where applicable). Our team will confirm the change and provide a written record for your reference.

4 Time-Out and Cool-Off Features

Sometimes you simply need a break — not necessarily because gambling has become a serious problem, but because you feel your sessions have been running longer than you intended, or because other priorities need your full attention for a period. zetban's time-out feature is designed precisely for this situation.

A time-out is a temporary suspension of your zetban account for a fixed period that you choose. During a time-out:

• Your account is suspended and you cannot log in or place any bets.
• All promotional and marketing communications from zetban are paused for the duration.
• Any pending withdrawals that were already approved before the time-out began will continue to be processed normally.
• Your account data, balance, and history are preserved intact and will be accessible again when the time-out ends.

zetban currently offers the following time-out durations:

• 24-hour time-out — for an overnight reset after a long session.
• 7-day time-out — for a week-long break during busy or stressful periods.
• 30-day time-out — for a month-long pause to reassess your gambling habits.

To activate a time-out, send an email to [email protected] with the subject line "Time-Out Request" and specify your preferred duration. Your account will be suspended within 1 hour of the request being confirmed. If you have not received confirmation within 2 hours, please follow up — do not assume the time-out has been activated.

How to Request a Time-Out — Step by Step

• Send your email request to [email protected] with the subject line "Time-Out Request". Include your registered username and your preferred time-out duration in the body of the email.
• Receive confirmation from zetban's responsible gaming team, typically within 1 hour. The confirmation email will state the exact start and end time of your time-out period.
• Account is suspended. You will be logged out of any active session and login will be blocked for the full duration. Attempted logins will display a clear suspension notice.
• Time-out ends automatically at the date and time stated in your confirmation. You will receive an email notification when your account is reactivated. You are not required to take any action to reactivate it.
• Review before returning. Before resuming play, take a moment to review your deposit limits, set a session budget for the day, and confirm that gambling remains a comfortable recreational activity for you.

5 Self-Exclusion Programme

Self-exclusion is zetban's most powerful responsible gaming tool. It is designed for players who recognise that gambling has become a problem and who want to make a firm, binding commitment to stop using the platform for an extended period. Choosing self-exclusion takes courage, and zetban fully supports you in making this decision.

When you request self-exclusion from zetban, the following happens:

• Your account is permanently suspended for the duration of the self-exclusion period.
• You are removed from all marketing lists and will receive no promotional emails, SMS messages, or bonus offers from zetban during the exclusion period.
• Your account cannot be reopened, reactivated, or accessed during the exclusion period — not even if you change your mind shortly after requesting it. This is intentional and protective.
• Any account balance at the time of self-exclusion will be held securely. You may request a withdrawal of your remaining balance to your registered bKash, Nagad, or Rocket account, which zetban will process within 5 business days.
• Duplicate or new accounts created to circumvent a self-exclusion will be closed immediately upon detection, and any funds deposited through those accounts will be returned to their source.

Available self-exclusion periods:

• 6 months — the minimum self-exclusion period at zetban.
• 1 year — a full twelve-month exclusion.
• 3 years — a long-term exclusion for sustained recovery.
• Permanent (lifetime) — an indefinite exclusion with no automatic reactivation. This cannot be reversed.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request". State your registered username, the exclusion duration you are requesting, and confirm that you understand the exclusion cannot be reversed during the selected period. zetban's responsible gaming team will process your request within 24 hours and send a written confirmation.

6 Additional Player Protection Tools

Beyond deposit limits, time-outs, and self-exclusion, zetban provides a range of additional tools and platform features to support informed, mindful play. These tools are available to all registered players at no cost and can be requested at any time.

• Reality checks and session summaries: zetban can enable periodic in-session pop-up notifications that display your current session duration, total amount wagered in the session, and your net session result (profit or loss). These reality checks appear at intervals you choose — every 30, 60, or 90 minutes. Contact support to enable this feature.
• Loss limits: In addition to deposit limits, you can set a maximum net loss limit per day, week, or month. Once your net losses reach the limit you have set, further wagering is blocked for the remainder of that period regardless of your remaining balance.
• Wager limits: You can request a maximum single-bet limit to prevent placing unusually large bets in a single transaction, particularly useful during high-stakes cricket match events such as BPL or T20 World Cup fixtures.
• Account history and statements: Your full wagering, deposit, and withdrawal history in BDT is available on request. A detailed account statement can be emailed to your registered address within 2 business days of request. Reviewing your history regularly is a healthy habit that keeps your spending visible and real.
• Cooling-off on bonuses: If you find that bonus offers are prompting you to deposit more than you otherwise would, you can opt out of all promotional bonuses by contacting support. Once opted out, no bonus funds will be credited to your account and you will be removed from all promotional campaigns.

All protection tools can be requested by emailing [email protected]. Include "Player Protection Tool" in the subject line and specify which tool you wish to activate, along with any relevant parameters (e.g., the limit amount in BDT, the reminder frequency). Changes that increase restrictions are applied immediately; changes that relax restrictions are subject to a 24-hour review period.

7 Support Resources and Getting Help

If you feel that gambling is negatively affecting your life, your family, your work, or your finances, please do not wait. Reaching out for support is a sign of strength, not weakness. zetban's responsible gaming team is available around the clock to listen without judgement and to help you access the right tools or external resources.

Below are the key ways to get help if gambling has become a concern for you or someone you know:

8 zetban Responsible Gaming Pledge

zetban is built for Bangladesh's online gaming community — a community of cricket fans, slots enthusiasts, and live casino players who choose to spend part of their leisure time on our platform. We take our responsibility to that community seriously, and we make the following commitments as part of our ongoing responsible gaming pledge:

• We will never market gambling as a way to make money. zetban's promotional materials always present gambling as entertainment. We do not use "get rich quick" language or imply that losses can be reliably recovered through continued play.
• We will always respect self-exclusion requests without exception. No player who has requested self-exclusion will receive promotional communications, be offered bonuses, or have their account reactivated within the agreed exclusion period, regardless of any other commercial consideration.
• We will proactively monitor for signs of problem gambling. zetban's internal systems flag accounts that exhibit patterns consistent with problem gambling — for example, extended sessions, repeated loss-chasing behaviour, or rapid escalation of deposit amounts. Flagged accounts receive a welfare check from our support team.
• We will keep our responsible gaming tools genuinely accessible. No protective tool at zetban requires a lengthy process, a phone call, or a waiting period that makes it harder to use than to ignore. Requesting a limit, a time-out, or a self-exclusion is always straightforward and always free.
• We will never obstruct a player seeking to close their account or access their remaining balance. Players who wish to stop using zetban permanently are entitled to a prompt account closure and full return of their outstanding balance, with no retention tactics applied.
• We will treat every responsible gaming enquiry with confidentiality and without judgement. Whether you are requesting a small deposit limit or a permanent self-exclusion, our team's response will be professional, supportive, and entirely private.

zetban reviews its responsible gaming policies at least once per year and updates them in response to changes in best practice, player feedback, and the evolving needs of the Bangladesh gaming community. The current version of this Responsible Gaming policy is effective as of 1 January 2026.