zetban Privacy Policy — How We Handle Your Personal Data

1 Data We Collect

When you register for, access, or use the zetban platform, we collect certain categories of personal data. The specific data collected depends on the nature of your interaction with zetban and the services you use. Below is a summary of the main categories of personal data we process.

zetban does not knowingly collect sensitive personal data such as biometric data, health information, political opinions, or religious beliefs. If any such data is inadvertently included in documents submitted for KYC, it will not be processed and will be deleted as soon as it is identified.

2 How We Use Your Data

zetban processes your personal data only where there is a lawful basis for doing so. The primary lawful bases we rely on are: (a) the performance of our contract with you as a registered player; (b) compliance with legal obligations applicable to zetban's operations; (c) our legitimate interests in operating a secure, fair, and commercially sustainable platform; and (d) your explicit consent, where required.

The following sets out the specific purposes for which zetban processes personal data and the corresponding lawful basis for each:

• Account creation and management: To register your zetban account, maintain your profile, and authenticate your identity on each login. Basis: contract performance.
• Payment processing: To facilitate deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Basis: contract performance.
• Identity verification (KYC): To verify that you meet the eligibility requirements to use zetban, including age verification and source-of-funds checks. Basis: legal obligation.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, and unauthorised account access. Basis: legitimate interests and legal obligation.
• Customer support: To respond to your enquiries, resolve complaints, and manage your account on your request. Basis: contract performance.
• Responsible gaming compliance: To monitor gameplay patterns for signs of problem gambling and to enforce self-exclusion requests. Basis: legal obligation and legitimate interests.
• Platform improvement: To analyse aggregate usage data and improve the zetban interface, game offering, and payment experience. Basis: legitimate interests. No individual-level profiling for this purpose.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have given your consent or where permitted under applicable rules. Basis: consent. You may opt out at any time.
• Legal compliance: To comply with applicable laws, respond to valid legal requests from authorities, and enforce zetban's Terms & Conditions. Basis: legal obligation.

zetban does not use your personal data for automated individual decision-making or profiling that produces significant legal or similarly significant effects on you without your knowledge and the ability to contest such decisions.

3 Data Sharing and Disclosure

zetban does not sell, rent, or trade your personal data to third parties for their own commercial use. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Service providers and data processors: zetban works with carefully selected third-party service providers who process personal data on our behalf under contractual obligations that require them to maintain appropriate data security standards. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners process financial data solely for the purpose of completing your deposit and withdrawal transactions.
• Game providers: Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Spribe, Ezugi, and other certified game suppliers receive only the minimum technical data necessary to deliver game sessions (e.g., player session tokens, wager amounts). No identity data is passed to game providers.
• Identity verification services: Third-party KYC providers may receive copies of identity documents you submit to verify your age and identity. These providers are contractually bound to use this data exclusively for verification purposes.
• IT infrastructure providers: Cloud hosting and server management partners may process technical and usage data as part of platform operations. All such providers are required to maintain data security standards equivalent to those applied by zetban.

Legal and regulatory disclosure: zetban may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, a valid court order, or a legally binding regulatory directive. In all such cases, zetban will disclose only the minimum data required to satisfy the specific legal request.

Business transfers: In the event of a merger, acquisition, or sale of all or part of zetban's business, personal data held by zetban may be transferred to the acquiring entity as part of that transaction. You will be notified by email prior to any such transfer, and your data will remain subject to the protections set out in this Privacy Policy.

4 Cookies and Tracking Technologies

zetban uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate the platform correctly, remember your preferences, maintain your login session, and understand how players use the site so we can improve the experience over time.

Types of cookies used by zetban:

• Strictly necessary cookies: These are essential for the zetban platform to function. They enable core features such as maintaining your logged-in session, storing your language preference, and securing your account against cross-site request forgery. These cookies cannot be disabled without breaking the platform.
• Functional cookies: These remember your preferences (such as your most recently played games or selected payment method) to provide a more personalised experience. Disabling these cookies may reduce convenience but will not prevent you from using the platform.
• Analytics cookies: These help zetban understand aggregate player behaviour — for example, which pages are visited most frequently, how long players spend on the cricket betting section, and where errors occur. Analytics data is processed in aggregate and is not used to identify individual players.
• Security cookies: These assist in detecting and preventing fraudulent activity, including unusual login patterns, multiple account detection, and bot activity.

zetban does not use third-party advertising cookies or behavioural retargeting technologies that track your activity outside of the zetban platform for advertising purposes.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, delete, or block cookies on a per-site basis. Please note that disabling strictly necessary cookies will prevent the zetban platform from functioning correctly. For specific instructions on managing cookies in your browser, refer to your browser's official help documentation.

5 Data Retention

zetban retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory retention requirements, and to resolve any outstanding disputes or enforce zetban's Terms & Conditions.

The following retention periods apply to the main categories of data held by zetban:

• Account and identity data: Retained for the duration of your active account, plus a minimum of 5 years following account closure. This period reflects standard financial record-keeping obligations.
• Transaction and financial data: All deposit, withdrawal, and wagering records in BDT are retained for a minimum of 7 years from the date of the transaction, in accordance with financial record-keeping requirements.
• KYC verification documents: Retained for the duration of your active account and for 5 years following account closure or the date the document was submitted, whichever is later.
• Customer support communications: Retained for 3 years from the date of the last correspondence in a given support case, or longer if the correspondence relates to an ongoing dispute.
• Technical and usage data (logs): Server and access logs are retained for a maximum of 13 months from the date of generation, after which they are anonymised or deleted.
• Marketing consent records: Records of your consent to receive marketing communications are retained for the duration of your account and for 3 years following any withdrawal of consent, in order to demonstrate compliance.

When your personal data is no longer required for the purposes stated above, zetban will securely delete or anonymise it. Anonymised data (from which your identity cannot be reconstructed) may be retained indefinitely for statistical and platform improvement purposes.

6 Data Security Measures

zetban takes the security of your personal data seriously and maintains a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction. No online platform can guarantee absolute security, but zetban implements industry-standard protections and reviews them regularly.

Key security measures employed by zetban include:

• SSL/TLS encryption: All data transmitted between your browser or mobile device and zetban's servers is encrypted using SSL/TLS protocols. This protects your login credentials, payment information, and personal data from interception during transmission.
• Password hashing: Your zetban account password is stored using a strong, one-way cryptographic hashing algorithm. zetban staff cannot see or retrieve your password in plain text. If you forget your password, it must be reset — not recovered.
• Access controls: Access to personal data within zetban's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose role requires access to specific data categories are granted that access, and all access is logged.
• Session management: Active sessions are protected by unique session tokens that expire after a period of inactivity. Concurrent logins from multiple devices or locations trigger additional security checks.
• Fraud monitoring: zetban's automated fraud detection systems continuously monitor account activity for patterns consistent with account takeover, credential stuffing, or other malicious behaviour, and trigger alerts or temporary account locks as appropriate.
• Infrastructure security: zetban's servers are hosted in facilities with physical access controls, redundant power systems, and network-level security including firewalls and intrusion detection systems.

Your responsibilities: You play an important role in keeping your zetban account secure. You should choose a strong, unique password for your zetban account that you do not use on any other website. You should never share your login credentials with anyone. If you believe your account has been compromised, contact [email protected] immediately so we can take protective action.

7 Your Privacy Rights

As a zetban player, you have a number of rights with respect to the personal data we hold about you. zetban is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact us at [email protected] with the subject line "Privacy Rights Request" and include sufficient information to verify your identity.

zetban aims to respond to all verifiable privacy rights requests within 30 calendar days of receipt. In complex cases where additional time is required, we will notify you within the initial 30-day period and provide an estimated completion date. There is no charge for submitting a privacy rights request unless requests are manifestly unfounded or excessive.

8 Contact and Policy Updates

If you have any questions, concerns, or requests regarding this Privacy Policy or zetban's data handling practices, please contact us using the details below. All privacy-related correspondence is handled by zetban's dedicated data protection function.

Email (plain text — not a clickable link): [email protected]
Please include "Privacy Query" in the subject line of your email to ensure prompt routing to the correct team. We aim to acknowledge all privacy enquiries within 2 business days and provide a substantive response within 14 business days.

Policy updates: zetban reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, changes in applicable law, or feedback from players. When a material change is made to this Privacy Policy, we will:

• Post the updated Privacy Policy on this page with a revised effective date prominently displayed at the top.
• Notify registered players by email at the address associated with their zetban account, where the changes are material enough to warrant direct notification.
• Where required by law, seek fresh consent before processing your data under any new purpose not covered by the version of the Privacy Policy you previously accepted.

Your continued use of the zetban platform after an updated Privacy Policy has been posted constitutes your acceptance of the changes, provided you have had a reasonable opportunity to review the updated version. If you do not agree with the updated Privacy Policy, you must stop using the zetban platform and may request account closure by contacting [email protected].